Returns and Refunds Policy

Last Updated: July 2026

Thank you for shopping at alexandertamas.com. We take pride in delivering original artwork and quality items.

If you are not completely satisfied with your purchase, we are here to help.

1. Overview & 30-Day Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

2. Conditions for Returns

To be eligible for a return:

The item must be unused, in the same condition that you received it, and in its original packaging.
Original artwork or prints must not show signs of handling, mounting, or framing damage.
A receipt or proof of purchase is required to complete your return.

3. Non-Returnable Items

Certain types of goods cannot be returned:

Custom or Commissioned Artwork: Bespoke pieces made specifically to order cannot be returned or refunded unless damaged during delivery.
Digital Products or Gift Cards: Downloads or digital gift certificates are non-refundable.

4. European Union Right of Withdrawal (14-Day Cooling-Off Period)

If your order is shipped within the European Union, you have the statutory right to cancel or return your order within 14 days of receiving your items for any reason, without needing to justify the decision. Beyond 14 days, our standard 30-day return conditions apply.

5. Damaged or Defective Goods

Art objects and fine art prints require careful handling during delivery. If your package arrives damaged:

Please inspect your item immediately upon delivery.
Contact us within 48 hours at alex.tamas.art@gmail.com with clear photographs of the damaged item and the original packaging.
Upon review, we will arrange a replacement or issue a full refund at no extra cost to you.

6. Return Shipping

To initiate a return, please contact us first at alex.tamas.art@gmail.com for shipping instructions.

You will be responsible for paying your own shipping costs for returning your item (unless the item arrived damaged or incorrect). Shipping costs are non-refundable.
If you receive a refund, the original cost of shipping will be deducted from your total refund amount.
We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

7. Refund Process

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed immediately. A credit will automatically be applied to your original payment method (processed via Squarespace payment gateways) within 5–10 business days.

8. Late or Missing Refunds

If you haven’t received a refund after receiving our confirmation:

Check your bank or credit card account again.
Contact your credit card company or bank, as it may take several business days for the refund to officially post.
If you have completed these steps and still have not received your refund, please contact us at alex.tamas.art@gmail.com

9. Contact Us

For any questions related to refunds, returns, or order inquiries, please reach out directly to:

Email: alex.tamas.art@gmail.com